Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
Event
SASE Masterclass
In today’s fast-evolving digital landscape, the convergence of security and networking through AI-powered SASE is not just a trend—it's a strategic imperative. Join us for an exclusive SASE Masterclass where you'll gain essential insights into building a compelling business case for integrating AI into your SASE strategy. Why Should You Attend? Strategic Insights: Understand the transformative benefits of AI in SASE and how it can drive superior security and performance for your organization. Business Value: Learn how to craft a solid business case that demonstrates the ROI of AI-powered SASE, addressing both cost savings and enhanced operational efficiency. Expert Perspectives: Hear from leading industry experts who will share their knowledge and real-world experiences in leveraging AI-driven SASE solutions. Interactive Discussions: Engage in a dynamic Q&A session to address your specific business needs and challenges. What You Will Discover Elevate Security Posture: See how AI-powered SASE integrates Zero Trust principles to proactively safeguard your network against evolving threats. Boost Operational Efficiency: Explore ways AI can optimize performance and streamline your network, ensuring seamless access and reduced complexity. Drive Business Growth: Understand how a robust AI-driven SASE strategy can contribute to long-term business success and agility. Transform your network security and performance strategy with AI-powered SASE.
Online
Event
SASE Masterclass
In today’s interconnected world, data is omnipresent—flowing seamlessly between headquarters, remote locations, and personal devices. With enterprise data scattered across cloud platforms, SaaS applications, and innovative GenAI tools, maintaining data security and integrity has never been more complex. Why Attend This Masterclass? Understand Modern Data Challenges: Discover the intricacies of securing data in an era dominated by SaaS applications, cloud services, and advanced AI tools. Explore Advanced Security Solutions: Get insights into how Prisma SASE integrates cutting-edge AI-powered data security to protect sensitive information effectively while maintaining seamless user productivity. Enhance Your Security Strategy: Equip yourself with practical knowledge on navigating data governance and compliance challenges, ensuring your organization remains resilient against evolving threats. Experience Innovative Security Features: See how AI-powered Copilots, advanced behavioral insights, and a comprehensive Data Security Dashboard can transform your approach to data protection. What You Will Discover The State of Data Security Today: Understand how the digital transformation with SaaS, cloud applications, and GenAI tools impacts data security and what steps you need to take to safeguard your data. Best Practices for Data Protection: Learn strategies and tools for effective data governance and compliance in a decentralized digital landscape. AI-Driven Security Solutions: Dive into how Prisma SASE uses AI to enhance data security, offering protection without compromising user experience. Join us for an enlightening session that turns the complex task of data security into a strategic advantage. Reserve your spot now and transform the way you protect your organization’s data.
Online
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services