Digital channels have absorbed many of the routine bank transactions. However, bank branches still provide an important in-person channel for high touch interactions. Customers visiting the branch deserve a high level of service for both staff-initiated and self-service transactions. A superior and innovative experience for these is now key to customer acquisition, satisfaction and retention.
However, digital transformation initiatives are causing rapid acceleration in data and network traffic growth in retail bank branches due to increasing demand for media-rich applications and digital services. Additionally, data and network usage patterns have changed with more traffic moving toward the cloud and internet. The “hub and spoke” network design for branches built from traditional wide area network technologies e.g., MPLS are no longer optimal. Broadband internet and 4G/5G cellular services offer compelling options from both a cost and resiliency perspective. Prisma SD-WAN provides a networking solution to optimize application performance across disparate underlying WAN technologies to better meet the needs of branch customers and staff too.
Read this solution brief to understand the quantifiable business value a retail bank with 1,000 branches can realize with Prisma SD-WAN supporting their MPLS replacement effort.
